Third-party and OTA flight booking, change, cancellation, and refund help

If you booked a flight through a third-party travel website and now need a change, cancellation, refund, or replacement flight, the first step is figuring out who controls the ticket. FlightOSearch is independent and is not affiliated with Expedia, Booking.com, Priceline, or the airlines named in our guides.

Start with the seller that issued your itinerary

The company that collected payment usually controls refunds, billing questions, package bookings, and many cancellation workflows. The airline operating the flight may still help with same-day travel issues, schedule disruptions, seat assignments, and airport support once you have the airline confirmation code.

• Find the seller confirmation or itinerary number.
• Find the airline confirmation code, sometimes called a record locator.
• Check whether the booking includes hotel, car, insurance, or package components.
• Review whether your fare is refundable, changeable with a fare difference, or limited to travel credit.

Guides for common third-party booking sites

• Expedia flight help
• Booking.com flight help
• Priceline flight help
• Managing third-party flights
• Refund vs. travel credit
• 24-hour cancellation rule

When FlightOSearch can help

FlightOSearch can explain common next steps, help you understand what information to gather, and help you search and book a new flight through our independent booking service. If your original ticket was not purchased from FlightOSearch, we cannot directly access or modify that original booking.

Frequently asked questions